Trusted by 500+ Expats
98% Repeat Orders
24-hour emergency service
Trusted and Insured
As an expat in Shenzhen, do you face these healthcare struggles?
Want to book an appointment at an international hospital (e.g., United Family) but don’t know how?
Can’t understand doctors’ medical terms (e.g., “acute pancreatitis” in Chinese - English communication)?
Get lost during medical tests because of Chinese - only instructions?
Our Bilingual Medical Accompanying Service solves these pain points:
Book top hospitals in Shenzhen (10,277 public hospitals + international clinics like United Family) + check insurance coverage.
Provide real - time bilingual translation (English, Japanese, Korean, etc.) for accurate communication of symptoms, diagnoses, and medication instructions.
Guide you through the entire process: hospital navigation, form - filling (in Chinese), test result follow - up, and medication pickup—no confusion, no stress.
Related Services
Why Do Expats Trust Our Accompanying Service? 3 Key Reasons:
1. Extensive Healthcare Network
Partner with 10,277 public hospitals (including top - tier) + international clinics (e.g., United Family). We help you book the right hospital quickly—no time wasted on “finding care”.
2. Professional Escort Team
5,000+ escorts are **medically trained + bilingual - certified**:
- Understand basic medical knowledge (e.g., assist doctors in reviewing your medical history).
- Speak fluent English, Japanese, etc.—even complex medical terms are translated accurately, ensuring “0 miscommunication” with doctors.
3. Standardized Service + After - sales Guarantee
We follow the **“Escort Service Standards”**—from 1 - hour response to appointment booking, to post - treatment follow - ups (e.g., reminding you of recheck times). If unsatisfied, we’ll reassign an escort within 48 hours!
Platform certified professional company
About ChengYi Health
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Extensive Medical Network
Covers 10,277+ public hospitals (100% top-tier hospitals) across 300+ cities, with partnerships with international clinics like United Family Healthcare, ensuring easy access to quality care.
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Professional & Certified Companions
5,000+ certified medical escorts with medical training, skilled in hospital navigation, emergency handling, and clear communication—all adhering to ISO 9001 service standards.
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Bilingual & Cross-Cultural Support
English-proficient teams bridge language gaps, assisting with doctor-patient communication, medical term translation, and ensuring smooth medical procedures.
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Comprehensive Services
From pre-visit planning, appointment booking, and full-process accompaniment to cross-border medical support (e.g., Japan, Hong Kong), tailored to expats’ needs.
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Trusted & Regulated
Developer of national 《Escort Service Standards》, with 0% refund rate and 99.99% customer satisfaction, endorsed by medical associations and media.
No matter which partner you get, SZCozyLife oversees the entire service to ensure consistency,We’re Your Single Point of Contact.
Verified customer reviews
How it works
Submit Your Request
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Submit Your Healthcare Needs Fill our bilingual form: detail your symptoms, preferred hospital, and language needs (e.g., “Japanese translation required”). Get matched with an escort within 2 hour!
We Match the Best Team
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Customize Your Escort Plan The escort will confirm your needs (e.g., “Arrange MRI scan”), book the hospital, check insurance, and create a detailed schedule (times, locations, tips)
On-Time, Professional Service
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Accompany You to the Hospital The escort arrives 10 mins early, assisting with: translation, hospital navigation, form - filling, test follow - up—so you focus on getting better.
Check & Leave Feedback
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Post - Treatment Support Pick up meds, explain doctor’s instructions (e.g., “How many times a day to take this?”), remind recheck times, and help book future appointments.
Accompanying Service in Shenzhen
Service Scope
- Pre-appointment Assistance: Help patients schedule doctor's appointments, including choosing the right specialist, checking insurance coverage, and providing information about the necessary documents and preparations.
- Transportation Arrangement: Arrange for transportation to and from the hospital, ensuring patients can get to their appointments on time. This may include arranging for a taxi, ride-sharing service, or providing wheelchair accessibility if needed.
- Hospital Navigation: Guide patients through the hospital facilities, including finding the correct departments, waiting areas, and examination rooms. Assist with filling out necessary forms and paperwork.
- Medical Interpretation (if applicable): For patients who have language barriers, our companions can provide basic medical interpretation services to help patients communicate effectively with healthcare providers.
- Accompanying During Consultation: Stay with patients during doctor consultations, listen to the doctor's instructions and diagnoses, and help patients ask questions and clarify any concerns. Take notes if necessary.
- Assistance with Tests and Procedures: Accompany patients during medical tests and procedures, provide emotional support, and help patients understand the process and any post-procedure instructions.
- Medication Management: Help patients understand their prescribed medications, including dosage, frequency, and potential side effects. Remind patients to take their medications as directed.
- Follow-up Support: After the medical visit, assist patients with scheduling follow-up appointments, obtaining test results, and following up on any recommended treatments or referrals.
SZ CozyLife Blog
Why SZ CozyLife
Everything your home needs
We have made it our business to make it easy for you to get any help you might need for your home in one place.
The best professionals for your job
We measure and manage our service partners on their service quality to make sure our service is great.
Great customer service
We take customer service seriously. Our contact center is open 7 days per week to help you out with anything you need.